Responding to people's immediate needs: CQC quality statement
One of the 5 quality statements under the caring key question.
The statement
We listen to and understand people’s needs, views and wishes. We respond to these in that moment and will act to minimise any discomfort, concern or distress.
Topics the CQC lists under it
- Communication
- Anticipating need
- Responding quickly
Dental checks that provide evidence
2 checks in Compliance UK's dental pack are tagged to this statement.
| Check | Area | Default schedule | Usually done by | Regulation |
|---|---|---|---|---|
| Emergency drugs, oxygen and AED checks | Medical emergencies and medicines | Weekly | Dental nurse | Regulation 12 |
| Medical emergency scenario training | Medical emergencies and medicines | Every year | Practice manager | Regulation 18 |
Related regulations
The CQC links this statement to these fundamental standards.