Listening to and involving people: CQC quality statement
One of the 7 quality statements under the responsive key question.
The statement
We make it easy for people to share feedback and ideas or raise complaints about their care, treatment and support. We involve them in decisions about their care and tell them what’s changed as a result.
Topics the CQC lists under it
- Involvement and coproduction
- Feedback and complaints
- Advocacy and support
- Carer support
Dental checks that provide evidence
2 checks in Compliance UK's dental pack are tagged to this statement.
| Check | Area | Default schedule | Usually done by | Regulation |
|---|---|---|---|---|
| Patient feedback review | People and governance | Every 3 months | Practice manager | Regulation 17 |
| Complaints handling | People and governance | When it happens | Practice manager | Regulation 16 |
Related regulations
The CQC links this statement to these fundamental standards.