Complaints handling
One of the 10 people and governance checks in Compliance UK's dental pack, with the fields to record, who usually does it and where it sits in the CQC framework.
What this check is
There's no schedule for this one. It's recorded each time it happens. The practice manager usually does it.
The record is a document or certificate, added as a file or a photo.
- Area
- People and governance
- Default schedule
- When it happens
- Usually done by
- Practice manager
- Evidence kept
- Document or certificate
Where it sits in the CQC framework
This check is evidence for one CQC quality statement.
Listening to and involving people · Responsive
We make it easy for people to share feedback and ideas or raise complaints about their care, treatment and support. We involve them in decisions about their care and tell them what’s changed as a result.
It also maps to Regulation 16: Receiving and acting on complaints of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.
Other people and governance checks
- Staff appraisalsEvery year
- Team meeting minutesMonthly
- Patient feedback reviewEvery 3 months
- Data Security and Protection ToolkitEvery year
- Disability access auditEvery year
- Significant event analysisWhen it happens
- CQC rating display at the premisesEvery year
- CQC rating display on the practice websiteEvery year
- Employer's liability insurance certificateEvery year